FAQs

Q: What is fine jewelry?

A: Fine jewelry is jewelry made from precious metals, such as gold, silver, and platinum, and adorned with precious gemstones, such as diamonds, rubies, and sapphires. It is often more expensive and higher quality than fashion jewelry.

Q: How do I care for my fine jewelry?

A: To care for your fine jewelry, you should clean it regularly with a soft cloth and mild soap and water. Avoid exposing it to harsh chemicals, such as bleach and chlorine, and store it in a dry, cool place. You may also want to take it to a professional jeweler for cleaning and maintenance. Learn more over here

Q: How do I choose the right size for a ring?

A: To choose the right size for a ring, you can use a ring sizer, which is a small tool that measures the circumference of your finger. You can also measure the diameter of a ring that already fits you well and compare it to a ring size chart. It is important to make sure the ring is comfortable and does not slip off easily. Checkout our sizing chart over here.

Q: How do I choose the right necklace length?

A: The right necklace length depends on your personal style and the neckline of your outfit. Generally, shorter necklaces, such as chokers, look best with high necklines, while longer necklaces, such as opera length necklaces, look best with low necklines. You can also consider your body type and the occasion when choosing a necklace length. 

Checkout our sizing chart over here.

Q: What is the difference between 10k, 14k, and 18k gold?

A: The difference between 10k, 14k, and 18k gold is the amount of pure gold in the metal. 10k gold contains 41.7% pure gold, 14k gold contains 58.3% pure gold, and 18k gold contains 75% pure gold. The higher the percentage of pure gold, the more expensive and valuable the piece of jewelry.

Q: What is a diamond's 4 Cs?

A: A diamond's 4 Cs are cut, color, clarity, and carat weight. Cut refers to the angles and proportions of the diamond, color refers to the presence or absence of color in the diamond, clarity refers to the presence or absence of flaws or inclusions in the diamond, and carat weight refers to the size or weight of the diamond.

Q: What is a certificate of authenticity?

A: A certificate of authenticity is a document that verifies the authenticity and quality of a piece of fine jewelry. It may include information about the metal, gemstones, and manufacturing process, as well as any appraisals or valuations. It can be useful for insurance purposes and as proof of ownership.

 Shipping & Delivery

Q: How long does it take for my order to ship?

A: Personalized jewelry pieces, take 4 - 6 week into creating your unique bespoke one of a kind custom piece. Readily available pieces, are delivered within 7 days.

Q: Do you offer free shipping?

A: Yes, we offer free shipping on all orders over $200. Otherwise it is a fixed rate of $9.99 all over the United States.

Q: How can I track my order?

A: Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to track your shipment on our website or on the carrier's website.

Q: What if my package is lost or damaged during shipping?

A: All packages are fully insured & shipped via UPS. In any situation where the package is lost or damaged during transit we will bear the responsibility of it.

Shipping Policy

Shipping Policy for Rock Paper Shine:

Shipping:

• We offer UPS shipping on all orders within the United States.
• Delivery times vary depending on your location and the shipping method selected.
• All pieces take between 4 - 6 weeks, since they are made to order.
• We offer free shipping on all orders over $200
• We charge $9.99 on shipping on all orders below $200

If you have any questions or concerns about our Shipping Policy, please do not hesitate to contact us. We are always happy to assist you.